Warranty Information

Buggy Warranty Conditions

All Motocaddy buggies are covered by a 36-month warranty from the date of purchase. The warranty covers manufacturing defects that occur during normal use. Any damage caused by accidents, misuse, abuse, or commercial use (as set out in the relevant manual) is not covered. Motocaddy Lithium batteries are covered separately under the Battery Warranty section below.

This warranty applies only to purchases made in Australia and to products used within Australia. If you experience a problem with your buggy, battery, or charger within the warranty period, please contact your place of purchase or email us directly at support@motocaddy.com.au. Our team will assist you in resolving the issue as quickly as possible. Proof of purchase is required for all warranty claims, so please retain your receipt.

Any repairs or replacements made without charge do not carry a new warranty beyond that of the original purchase.

The warranty offered is an additional benefit and does not affect your statutory rights as a consumer. All warranties are non-transferable.

Battery Warranty Conditions

Motocaddy Lithium batteries and chargers are covered by a 24-month warranty from the date of purchase. The warranty covers manufacturing defects that occur during normal use. Any damage caused by accidents, misuse, abuse, or commercial use is not covered.

In addition to the standard 24-month warranty, customers can access an extended warranty on certain Lithium batteries. When registered online within 45 days of purchase, Motocaddy Lithium batteries are eligible for a 5-year limited warranty. The additional 3-year period provides partial replacement coverage based on the age of the battery. The extended warranty applies to batteries purchased and used within Australia only.

All Lithium batteries are designed to retain at least 75% of their original rated capacity (Wh) during their lifespan. Repairs or replacements made under warranty do not extend the original warranty period. Motocaddy reserves the right to request proof of purchase and, depending on location, may charge a shipping fee for replacement batteries.

If your battery or charger develops a fault within the warranty period, please contact your place of purchase or email support@motocaddy.com.au. Proof of purchase is required for all warranty claims.

Any repairs or replacements made without charge do not carry a new warranty beyond that of the original purchase.

The warranty offered is an additional benefit and does not affect your statutory rights as a consumer. All warranties are non-transferable.

LitePower Battery Warranty

LitePower Lithium batteries and chargers are covered by a 24-month warranty from the date of purchase. The warranty covers manufacturing defects that occur during normal use. Damage caused by accidents, misuse, or commercial use is not covered.

LitePower customers can also access an extended 3-year warranty (an additional 1-year) when the battery is registered online within 45 days of purchase. This applies to batteries purchased and used within Australia only.

LitePower Lithium batteries are designed to retain at least 75% of their original rated capacity (Wh) during their lifespan. Repairs or replacements made under warranty do not extend the original warranty period. Motocaddy reserves the right to request proof of purchase and may charge a shipping fee for replacement batteries depending on location.

For support, please contact your place of purchase or email support@motocaddy.com.au. Proof of purchase is required for all warranty claims.

Accessories & Bags Warranty Conditions

All Motocaddy accessories and golf bags are covered by a 12-month warranty from the date of purchase. This warranty covers manufacturing defects that occur during normal use. Damage caused by accidents, misuse, or commercial use is not covered.

This warranty applies only to purchases made in Australia and to products used within Australia. If you experience an issue within the warranty period, please contact your place of purchase or email support@motocaddy.com.au. Proof of purchase is required for all warranty claims.

Repairs or replacements made under warranty do not extend the original warranty period. The warranty offered is an additional benefit and does not affect your statutory rights as a consumer.

Legacy Models (Pre-2010 & Older Batteries)

For customers with older Motocaddy or LitePower products, including S-Series models purchased before 2010, the buggy, battery, and charger are covered by a 12-month warranty from the date of purchase. The warranty covers manufacturing defects that occur during normal use. Damage caused by accidents, misuse, or commercial use is not covered.

If your legacy product experiences an issue within the warranty period, please contact your place of purchase or email support@motocaddy.com.au with proof of purchase. While replacement parts for older models may be limited, our team will assist wherever possible to provide an appropriate solution.

This warranty is provided as an additional benefit and does not affect your statutory rights as a consumer.

Need Help?

Our team is here to make your warranty process simple and stress-free. If you have any questions about your warranty coverage, or need technical support, please contact us at support@motocaddy.com.au, we aim to respond to all enquiries within 1–2 business days. Alternatively, you can call us on 1800 315 109 between 9:00am – 4:00pm, Monday to Friday.